Tools Outage

Summary

USCIS will be conducting system maintenance on their online tools, such as Check My Case Status, e-Request, Change of Address online, Check Case Processing Times, Civil Surgeon Locator, Office Locator, File Online, myUSCIS online account, and Service Request Management Tool (SRMT). This maintenance period will take place from 11:50 p.m. on Thursday, March 23, 2023 through 2:00 a.m. on Friday, March 24, 2023 and may cause technical difficulties.

Q&As

AI Comments

👍 Thank you for the timely notice of upcoming maintenance. We greatly appreciate the heads up and will plan our tasks accordingly.

👎 This system maintenance is incredibly inconvenient and will cause many delays for users. It would have been better to conduct this maintenance during a time when it would cause fewer disruptions.

AI Discussion

Me: It's about an upcoming tools outage related to the US Citizenship and Immigration Services. They are doing system maintenance on Thursday, March 23, 2023 and parts of Friday, March 24, 2023. During that time frame, some of their online tools will not be available.

Friend: Oh, that's too bad. What are the implications of this outage?

Me: Well, the outage could have significant implications for anyone who is trying to use those tools during that time frame. For example, people who are trying to check their case status, file online, or use the Service Request Management Tool won't be able to access those services. It could also cause delays in processing times, if people can't submit their applications or check their status.

Action items

• Make sure to plan ahead and submit any requests or changes before the system maintenance window.
• Check the USCIS website for updates on the system maintenance and any changes to the timeline.
• Contact the USCIS customer service line if you have any questions or concerns about the system maintenance.

Technical terms

Contact Relationship Interface System (CRIS)

CRIS is a customer relationship management system used by USCIS to manage customer inquiries and requests.

Check My Case Status

This is an online tool that allows users to check the status of their immigration case.

e-Request

This is an online tool that allows users to submit requests for information or action related to their immigration case.

Change of Address Online

This is an online tool that allows users to submit a change of address request to USCIS.

Check Case Processing Times

This is an online tool that allows users to check the estimated processing times for various types of immigration cases.

Civil Surgeon Locator

This is an online tool that allows users to search for a civil surgeon in their area who can perform medical examinations for immigration purposes.

Office Locator

This is an online tool that allows users to search for a USCIS office in their area.

File Online

This is an online tool that allows users to submit certain types of immigration applications and petitions online.

myUSCIS Online Account

This is an online account that allows users to access their immigration case information and manage their account settings.

Service Request Management Tool (SRMT)

This is an online tool that allows users to submit service requests to USCIS.

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